Voice AI for patient-reported outcomes

Less chasing.
More patient answers.

Patient-reported outcomes, collected through natural conversation.
Give your team the answers. Give them back their time.

Hear a real conversation 0:51

An illustration of two ways to handle patient follow-up: a receptionist's paper messages, unanswered calls and reminders, compared with an AI caller, confirmed contact details and a structured record for the team. The contact correction is based on the recorded demonstration below. Drag or use Before and After to compare the entire scene.

Built around validated instruments
THA/TKA PRO-PM
HOOS JR.KOOS JR.
General
PROMIS Global-10
ISOQOL 2026

01 / The conversation

A human conversation.
A useful record.

Listen to the moment a routine survey reminder becomes a chance to get the details right.

01 A patient flags an incorrect email.

02 The agent asks, then reads it back.

03 The next step is recorded for the team.

51 seconds. One small correction.
One less loose end for the front office.

FROM THE CALL CONSOLERECORDED DEMO
0:00 / 0:51
PATIENTA SMALL DETAIL. CAUGHT.

Thank you for sending that — but that’s the wrong email.

↳The record from this call✓ Confirmed
Issue
Email on file incorrect
Verification
Read back and confirmed
Follow-up
Update email & resend surveys
Read the full transcript

  1. Please note: this call will be transcribed. Hello, may I speak with Marcus?

    Notice
    Recording disclosed

  2. Speaking.

    Identity
    Confirmed

  3. Hi Marcus, this is Alice calling from Dr. Berger’s office. I’m just calling to let you know we sent a few surveys to marcus@berg.live for your upcoming Sports Hip surgery. When you get a chance, please open them and fill them out.

    Call type
    Survey reminder
    Practice
    Dr. Berger’s office
    Procedure
    Sports Hip (upcoming)
    Email on file
    marcus@berg.live

  4. Thank you for sending that — but that’s the wrong email.

    Issue
    Email on file incorrect

  5. I’ll make a note and we’ll get that updated on our end. What’s the correct email we should use?

    Action
    Correction requested

  6. The correct email would be [email removed].

    New email
    [email removed]

  7. Let me read that back to make sure I got it right: [email removed]. Is that correct?

    Read-back
    Performed

  8. That’s correct. Thank you.

    Read-back
    Confirmed by patient

  9. Perfect — I’ve noted it down, and someone from the office will update your email and resend the surveys to your new address. Thanks so much.

    Disposition
    Front office: update email, resend surveys
    Status
    Complete
Recorded demonstration with a simulated patient. Personal email redacted.

02 / The completion gap

Sending a survey
is only the beginning.

The hard part is the second survey. For hip and knee replacement practices, CMS’s THA/TKA PRO-PM puts numbers on it.

50% 1

Minimum share of eligible elective THA/TKA patients with complete pre-op and matched one-year post-op PRO data.

25–32% 2

One-year PROM response rates reported for primary hip and knee arthroplasty. (AJRR 2024 Annual Report)

−25% 3

Of the hospital’s Annual Payment Update — withheld across all Medicare FFS Part A claims when the threshold is missed.

Data collected today shapes
FY2028 payment.

In the Ambulatory Specialty Model, functional status surveys sit inside a score that adjusts Part B payments from January 2027. See how we fit ASM

  1. Centers for Medicare & Medicaid Services, Hospital IQR Program — THA/TKA PRO-PM.
  2. American Joint Replacement Registry, 2024 Annual Report.
  3. CMS, Hospital IQR Program — Annual Payment Update policy.

03 / A simple handoff

Your workflow.
With follow-through built in.

Fits alongside your EHR.
Works around your patients.
Stays out of your team’s way.

01

Start with your patient list.

Upload the patients who are due for a survey. A simple list gets each one into the right outreach window, whatever program you report into.

No integration project to get started.
02

We make the conversation happen.

Your agent calls in the patient’s preferred language, with follow-up windows, retries and voicemail handling.

HOOS JR. · KOOS JR. · PROMIS Global-10
03

Less paperwork. More time for patients.

Help your team work more efficiently with structured responses, a completion dashboard and exports that fit your reporting workflow.

From patient conversation to audit-ready data.

04 / What changes

A better way
to close the loop.

The work still needs to happen.
It just doesn’t all need to fall on your front office.

Patient contact

Conventional follow-up

Reminders to send. Calls to fit between check-ins.

With AutoSocratic

An agent makes the calls and handles follow-up.

The conversation

Conventional follow-up

A form that waits for the patient to finish it.

With AutoSocratic

Questions asked naturally, in the patient’s preferred language.

The handoff

Conventional follow-up

Answers and follow-ups spread across separate tools.

With AutoSocratic

Structured responses and a clear next step for your team.

05 / The evidence

Built on evidence.
Open to scrutiny.

From A/B testing to patient-reported outcomes research, we look beyond the call to the quality of the answer.

CompletionData fidelityRecall bias
RESEARCH / 2026 ACCEPTED AT ISOQOL

Improving data fidelity.
Reducing recall bias.

AutoSocratic AI: Improving Data Fidelity and Reducing Recall Bias in Patient-Reported Outcome Measures

ISOQOL 33rd Annual Conference
Prague · October 2026

PATIENT OUTREACH

Patient outreach, compared.

Explore the study design and results with our team. Ask how patient outreach was compared, what was measured, and what it means for your practice.

The founding practice program

Better follow-up
starts with your practice.

Help shape the next chapter of patient-reported outcomes. Founding practices get pilot pricing locked for the first 12 months and a direct line to the team building it.

A 20-minute conversation.
A clearer picture of what comes next.

A few things worth knowing

Good questions.
Straight answers.

Which instruments do you support?

HOOS JR., KOOS JR., and PROMIS Global-10 today; additional validated instruments on request.

Is this only for orthopedic practices?

No. The agent administers whichever validated instrument your reporting calls for, and the workflow is the same in any specialty. Practices in CMS’s Ambulatory Specialty Model can see how the calls map to its measures.

How we fit the Ambulatory Specialty Model
What happens when a patient doesn’t answer?

Configurable retry windows, voicemail with callback options, and scheduling around the patient’s preferred time.

Does this replace my front office staff?

No — it removes the outbound calling burden so your staff isn’t chasing surveys between check-ins.

Do you integrate with my EHR?

We start with a simple list upload and export workflows that fit alongside any EHR; direct integrations are on the roadmap with founding practices.